THE BLOG
Practical ideas for running a better practice.
Real-world guidance on revenue, patient experience, hiring, leadership, and operations. No fluff, just things you can actually use..
PILLAR GUIDES
In-depth answers to what practice leaders search for.
How to Handle an Angry Patient at the Front Desk (Scripts That Actually Work)
How to Get More Patients for Your Medical Practice (Without Spending More on Marketing)
How to Create a 5-Star Patient Experience in Your Medical Practice
More from the blog
The fastest way to calm an angry patient is to acknowledge the feeling before you address the facts. When a patient feel...
When most people hear "revenue recovery," they think of billing. Denied claims, collections, the back office. That work ...
Last month I pulled the phone report for a medical practice and found 170 missed calls. Not for the month. For one week....
Most practice owners believe that if they had a real revenue problem, they would know about it. Something would feel obv...
This week, as we celebrate Independence Day and our nation's 250th birthday, I've been thinking about the word freedom.
...
I was skeptical about AI answering phones.
When I first started exploring whether AI could help medical practices manag...
A doctor called me not long ago, and I could hear the exhaustion in his voice before he even got to the point.
His prac...
What would you find if you challenged one assumption your practice has held for years?
I worked with a practice recentl...
I was reviewing a growth initiative at a medical practice not long ago. The physician had hired a part-time marketer to ...
I was on site at a practice in Dallas this week when I saw something at the front desk that stopped me.
A patient had j...
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THE BUSINESS OF PRIMARY CARE
Patient Engagement Strategies for Better Outcomes
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Practical help for private medical practices: calm the chaos, protect your revenue, and make your practice easier to run.
Tania Chevalier, CMPE ยท Frisco, TX
Calm the Chaos: Free weekly
One practical tip each Friday to help you lead better and protect revenue.
