THE BLOG
Practical ideas for running a better practice.
Real-world guidance on revenue, patient experience, hiring, leadership, and operations. No fluff, just things you can actually use.
PILLAR GUIDES
In-depth answers to what practice leaders search for.
How to Handle an Angry Patient at the Front Desk (Scripts That Actually Work)
How to Get More Patients for Your Medical Practice (Without Spending More on Marketing)
How to Create a 5-Star Patient Experience in Your Medical Practice
More from the blog
Earlier this week, I shared three things five-star practices do differently:
They set expectations early.
They communi...
Last week, a 21-year-old flight instructor named Emily Shelton was giving a student his very first flying lesson near Pe...
As you read this, Iโm in Nashville at the APMA National Conference. Iโll be away from my desk for three days, speaking, ...
Imagine you had to rekey your office this afternoon because a team member was terminated. Where's the locksmith's contac...
Most of what slips through the cracks in a busy practice isn't dramatic. It's the vendor contract that quietly auto rene...
A five-star patient experience is consistent, warm, clear communication at every touchpoint, from the first phone call t...
The fastest way to get more patients usually isn't more marketing. It's capturing the patients you already attract but q...
The fastest way to calm an angry patient is to acknowledge the feeling before you address the facts. When a patient feel...
When most people hear "revenue recovery," they think of billing. Denied claims, collections, the back office. That work ...
Last month I pulled the phone report for a medical practice and found 170 missed calls. Not for the month. For one week....
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Tania's published writing across healthcare.
THE BUSINESS OF PRIMARY CARE
Patient Engagement Strategies for Better Outcomes
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Helping you build a five-star, profitable medical practice with practical tools, better systems, and expert guidance.
Tania Chevalier, CMPE ยท Frisco, TX
Calm the Chaos: Weekly
One practical tip each Friday to help you lead better and protect revenue.
