Are You Still Growing? The Secret to Long-Term Success

When your practice is running smoothly, do you ever wonder if it’s time to ease up or keep pushing forward? You’re not alone. Each week in Calm the Chaos, I share practical tools, real stories, and tech tips to help you create a smoother, more supportive experience for both patients and staff.

This week, let’s look at simple ways to keep raising the bar.

STORY TIME:

How a Primary Care Clinic Kept Getting Better

BEFORE THE FIX

After months of hard work, a primary care clinic was finally running like a well-oiled machine. Staff worked well together, patients were happy, and stress was low. The management team considered relaxing, but knew improvement is an ongoing process.

THE SHIFT

The clinic introduced quarterly “walk the patient path” reviews. Staff members walked through every step of the patient experience, looking for anything that could be improved, from the parking lot to the waiting area. The management also set regular review meetings and encouraged staff to share ideas for upgrades.

THE RESULTS

Even small tweaks, like updating signs or adding comforts in the waiting room, boosted patient satisfaction scores. The team felt invested in the future and took pride in making the clinic better every quarter.

TAKEAWAY

Staying proactive keeps your practice strong and helps you spot issues before they become real problems.

ACTIONABLE TIPS FOR THE WEEK:

Keep Your Practice Growing

◉ Walk the Patient Path – Have your staff experience your clinic as a patient and note areas for improvement.

◉ Set Quarterly Goals – Choose one focus area each quarter and track progress.

◉ Inspect What You Expect – Review key performance indicators regularly, not just when something goes wrong.

◉ Encourage Ideas – Invite your team to share suggestions for upgrades or small changes.

◉ Celebrate Successes – Recognize improvements and share wins with the whole team.

Micro-Challenge:

Pick one part of the patient journey to review this week. What is one simple change you could make for a better experience?

TANIA'S TECH TIPS:

Use Google Docs for Continuous Improvement

Create a shared document for your team to submit ideas or feedback after each patient walk-through.

💡 Pro tip: Review these suggestions in your leadership meetings and turn the best ones into action.

WHAT I’M READING:

The Success Principles by Jack Canfield

This book is full of strategies to keep yourself and your team moving forward, even when things are going well.

SMALL CHANGES, BIG RESULTS

Continuous improvement keeps your team engaged and your patients happy. A culture that never stops growing stands out for all the right reasons.

Want to stay ahead and keep your culture strong? Everyone’s a VIP: Mastering Patient Communications for Excellence gives you the strategies and accountability you need.

TRAIN YOUR TEAM

P.S. Managing a practice is tough, but you don’t have to tackle every challenge alone. If you’re looking for clear solutions and a fresh perspective, my 90-minute Practice Clarity Call is for you. Together, we’ll find what’s holding your team back and create a simple, realistic plan that fits your practice. Ready for a change? Book your Clarity Call here