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Practical ideas for running a better practice.
Real-world guidance on revenue, patient experience, hiring, leadership, and operations. No fluff, just things you can actually use.
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In-depth answers to what practice leaders search for.
How to Handle an Angry Patient at the Front Desk (Scripts That Actually Work)
How to Get More Patients for Your Medical Practice (Without Spending More on Marketing)
How to Create a 5-Star Patient Experience in Your Medical Practice
More from the blog
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Every January, medical practices experience a familiar wave of insurance surprises. Deductibles rese...
You Have 60 Days. Make Them Count.
Before we rush into the final two months of 2026, I want you to do something that ma...
Have you ever walked out of a staff meeting feeling like you accomplished a lot, only to realize a week later that nothi...
Leave a Love Note
I was recently working with a medical practice team on improving communication and documentation. We ...
Money Is Walking Out of Your Practice
How much money walks out of your medical practice every day simply because nobody...
Help Your Future Self
I just returned from the MGMA Annual Conference in San Antonio, and after several days of convers...
Preparation is part of the patient experience
Last week, I shared The 5-Minute Huddle because a five-star practice does...
The five-star experience starts before the first patient arrives
By 8:17 in the morning, the day may already be trying ...
They've been in your waiting room longer than they expected.
Now they're standing at the window, already frustrated.
β...
I was working with a physician last week who was struggling because her staff werenβt creating the systems she needed to...
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Tania's published writing across healthcare.
THE BUSINESS OF PRIMARY CARE
Patient Engagement Strategies for Better Outcomes
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Helping you build a five-star, profitable medical practice with practical tools, better systems, and expert guidance.
Tania Chevalier, CMPE Β· Frisco, TX
Calm the Chaos: Weekly
One practical tip each Friday to help you lead better and protect revenue.
