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Practical ideas for running a better practice.
Real-world guidance on revenue, patient experience, hiring, leadership, and operations. No fluff, just things you can actually use..
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In-depth answers to what practice leaders search for.
How to Handle an Angry Patient at the Front Desk (Scripts That Actually Work)
How to Get More Patients for Your Medical Practice (Without Spending More on Marketing)
How to Create a 5-Star Patient Experience in Your Medical Practice
More from the blog
Help Your Future Self
I just returned from the MGMA Annual Conference in San Antonio, and after several days of convers...
Preparation is part of the patient experience
Last week, I shared The 5-Minute Huddle because a five-star practice does...
The five-star experience starts before the first patient arrives
By 8:17 in the morning, the day may already be trying ...
They've been in your waiting room longer than they expected.
Now they're standing at the window, already frustrated.
“...
I was working with a physician last week who was struggling because her staff weren’t creating the systems she needed to...
Earlier this week, I shared three things five-star practices do differently:
They set expectations early.
They communi...
Last week, a 21-year-old flight instructor named Emily Shelton was giving a student his very first flying lesson near Pe...
As you read this, I’m in Nashville at the APMA National Conference. I’ll be away from my desk for three days, speaking, ...
Imagine you had to rekey your office this afternoon because a team member was terminated. Where's the locksmith's contac...
Most of what slips through the cracks in a busy practice isn't dramatic. It's the vendor contract that quietly auto rene...
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Practical help for private medical practices: calm the chaos, protect your revenue, and make your practice easier to run.
Tania Chevalier, CMPE · Frisco, TX
Calm the Chaos: Free weekly
One practical tip each Friday to help you lead better and protect revenue.
