Last month I pulled the phone report for a medical practice and found 170 missed calls. Not for the month. For one week.
This was not a struggling practice. The team was busy all day, the schedule lo...
Most practice owners believe that if they had a real revenue problem, they would know about it. Something would feel obviously broken. A number would jump out. Someone would raise a hand.
That is rar...
This week, as we celebrate Independence Day and our nation's 250th birthday, I've been thinking about the word freedom.
Not just the freedom we celebrate as Americans, but the kind of freedom every m...
I was skeptical about AI answering phones.
When I first started exploring whether AI could help medical practices manage inbound phone calls, I had the same concerns many of you probably have. Would ...
A doctor called me not long ago, and I could hear the exhaustion in his voice before he even got to the point.
His practice manager had left unexpectedly due to a medical emergency. There was no noti...
The Revenue You Don't Know You're Missing
What would you find if you challenged one assumption your practice has held for years?
I worked with a practice recently that was feeling real cash flow pre...
I was reviewing a growth initiative at a medical practice not long ago. The physician had hired a part-time marketer to visit referral sources, build relationships, and help grow new patient volume. O...
I was on site at a practice in Dallas this week when I saw something at the front desk that stopped me.
A patient had just finished her visit. Checkout was done. She had her paperwork in hand and was...
Most practice leaders are not failing because they are not working hard. They are working without the numbers that would tell them where to focus.
I see it almost every week. A physician owner or pra...
In primary care, the concept of patient engagement has emerged as a key driver of improved patient outcomes. Imagine a scenario where every patient not only leaves the clinic with a treatment plan but also with a clear understanding of their role in their health journey.
How might this reshape care outcomes? Let's explore.
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Great patient care begins with great communication, and often, itā€™s the small interactions that shape how patients feel about your practice. In this blog post, youā€™ll discover practical yet powerful strategies to strengthen communication across your team, from active listening to the THINK and LAST models that help prevent misunderstandings and build trust.
Want to see how these simple techniques can transform your patient experience and elevate your practice? Read moreĀ and explore the insights in depth.
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Clear communication plays a bigger role in patient trust, satisfaction, and follow-through than most practices realize. This article explores how everyday conversations can either build confidence or create confusion, and why intentional communication matters at every patient touchpoint.
Read the full article to discover how small shifts in communication can make a meaningful difference in your practice.
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Independent medical practices are facing unprecedented financial, operational, and workforce challenges. This article explores why leadership clarity has become the defining advantage for sustaining stability, protecting independence, and supporting teams in todayā€™s demanding environment.
Read the full article to understand how intentional leadership can help your practice navigate 2026 and beyond.
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