✨ Strengthen Your Team with Clear Communication

Does it feel like messages get lost or misunderstood in your clinic? You are not alone. Each week in Calm the Chaos, I share practical tools, real stories, and tech tips to help you create a supportive environment for your team and your patients.

This week, we are focusing on improving internal communication so everyone is informed, aligned, and working toward the same goals.

STORY TIME:

How a Podiatry Practice Reduced Misunderstandings

BEFORE THE FIX

Important updates were often shared verbally, leading to confusion. Critical details were missed, and patient scheduling errors increased.

THE SHIFT

The clinic switched to a shared Google Workspace folder, posting updates, schedules, and protocols daily. Leadership also held weekly team huddles to keep everyone on the same page

THE RESULTS

Scheduling errors dropped, staff felt more confident, and patient wait times improved.

TAKEAWAY

Clear, consistent communication keeps your practice running smoothly and your patients well cared for.

ACTIONABLE TIPS FOR THE WEEK:

How to Improve Communication in Your Practice

► Use One Main Channel – Keep all updates and messages in a single platform to avoid confusion.

► Hold Daily or Weekly Huddles – Short meetings keep the team aligned.

► Document Changes – Put policy updates in writing so nothing is lost.

► Encourage Questions – Create a culture where asking for clarification is welcomed.

► Close the Loop – Follow up to confirm messages were received and understood.

Micro-Challenge:

This week, post all updates in one central place. Track how much time this saves your team.

TANIA'S TECH TIPS:

Use Google Workspace for Team Communication

Create a shared folder where staff can quickly find updates, schedules, and important documents.

💡 Pro tip: Use Google Docs for running agendas so meeting notes are captured and shared in real time.

WHAT I’M READING:

Building a Story Brand by Donald Miller

Simplify your message to boost clarity and team alignment. A smart tool for stronger communication.

SMALL CHANGES, BIG RESULTS

When your team communicates clearly, mistakes drop and patient care improves.

Looking for more ways to create a high-performing, positive culture? Everyone’s a VIP: Mastering Patient Communications for Excellence gives your team the tools to deliver their best every day.

TRAIN YOUR TEAM

P.S. Managing a practice is tough, but you don’t have to tackle every challenge alone. If you’re looking for clear solutions and a fresh perspective, my 90-minute Practice Clarity Call is for you. Together, we’ll find what’s holding your team back and create a simple, realistic plan that fits your practice. Ready for a change? Book your Clarity Call here