VIP 1:1 COACHING

Become a Five-Star, Profitable Practice.

Six months of private coaching with Tania Chevalier, CMPE. Your real numbers. Your real team. Your real patient experience. Your real challenges. A transformation, not a course.

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Show Me How It Works

THE PROMISE

Two things change: the patient experience and the money.

You did not train for years to spend your days chasing claims, refereeing staff questions, and being the answer to everything. But somewhere along the way, the practice started leaning on you for all of it.

A five-star practice and a profitable practice are the same practice. Patients come back and refer when the phones get answered, the schedule flows, and the team knows what to do. That same clarity is what stops revenue from leaking out through missed calls, no-shows, denials, and uncollected balances. We work on both at once, in private sessions built around your practice.

Where you are now

✘ You are the answer to every question, all day

✘ Revenue leaks quietly and no one can say how much

✘ Patients get a different experience depending on who answers

✘ Your manager is working hard with no one coaching her

✘ Good staff, inconsistent results, the same conversations on repeat

Where you will be in 6 months

✓ A team that follows clear standards without waiting on you

✓ A focused plan that recovers the revenue you have been losing

✓ A five-star experience patients notice and talk about

✓ A manager who leads with confidence and clear authority

✓ A hyper-organized practice, with numbers you actually watch, ready to grow

This is not about blaming your team. It is about building the structure they need to succeed.

THIS IS FOR YOU IF

Any of this sounds like your week.

You are the answer to every question, all day.
You can tell something is off, but you have no one to ask or bounce ideas off of.
You want private help, not a course and not a group call.
Your manager is capable and would be even stronger with real coaching.
You suspect you are leaving money on the table and want to know exactly where.
Patients say nice things about you and not always about the front desk.
Every improvement effort gets buried under the day's fires.
You are ready to stop reacting and start leading.

HOW IT WORKS

Private, personal, and built around your practice.

No cohort, no curriculum you have to keep up with, no watching videos on your own time. Six months of direct work with Tania on what is actually happening in your practice.

Weekly private sessions

You meet with Tania every week, by video. Some weeks it is you and your manager together, and some weeks it is just you, because sometimes the conversation is about the manager.

Your numbers, not examples

Tania reviews your schedule, your collections, your call handling, and your workflows, then tells you plainly what to fix first.

Support between sessions

When a staffing issue, an upset patient, or a payer problem lands on your desk, you have someone to help you work through it before you react.

Coaching for your manager

Your manager gets her own development: how to lead, hold standards, run a meeting, and have the hard conversation well.

Tools built with you

We bring the templates and the foundation. Together, we turn them into your scripts, SOPs, policies, and dashboards, so your team owns them, not a binder on a shelf.

Accountability that is kind and clear

Every session ends with owners and dates, and starts with what got done, so the work actually moves.

WHAT WE BUILD TOGETHER

Six areas, working as one practice.

Most practices treat revenue, operations, team, and patient experience as separate fires. We connect them into one clear system, because everything in a great practice comes back to three things: patients, people, and profits.

Foundational Development

Get the fundamentals right first, so everything else you build has something solid to stand on.

Revenue Recovery

Find where money is leaking or sitting, and build a focused plan to bring it back.

Operational Clarity

Turn scattered workflows, logins, and sticky notes into a hyper-organized practice anyone on your team can navigate.

Team Performance

Clear expectations, better onboarding, and staff who perform consistently without constant oversight.

5-Star Patient Experience

A consistent experience from the first call to checkout that patients notice, without burning out your team.

Leadership Rhythm

A weekly cadence and a short list of numbers, so you lead with visibility instead of reacting all day.

THE 6 MONTHS

A clear path, one focused month at a time.

This is the usual order. Because the work is private, we start wherever your practice is bleeding most.

MONTH 1

Practice Deep Dive

A full look at operations, revenue, team, and patient experience, with your priorities ranked and the first fixes underway.

MONTH 2

Revenue Recovery

Denials, no-shows, missed calls, fee schedules, and uncollected balances, with a plan to bring the money back.

MONTH 3

Access & Patient Flow

Phones, scheduling, and the path from first call to checkout, so patients get in and get cared for smoothly.

MONTH 4

Team & Accountability

Roles, hiring, onboarding, expectations, and the difficult conversations your manager has been avoiding.

MONTH 5

Systems & Standards

SOPs, scripts, and your practice's Trello board, so your five-star standard is written down instead of living in someone's head.

MONTH 6

Leadership & Growth Plan

Your dashboard, your weekly rhythm, your finished Trello board, and a 12-month plan for what the practice does next.

EVERYTHING INCLUDED

The coaching, the tools, and the support to use them.

Weekly private coaching sessions with Tania Chevalier, CMPE
Physician and practice manager coached together
Hands-on support between sessions
A full practice deep dive and prioritized action plan
A revenue recovery review of your own numbers
SOPs, scripts, and patient experience standards built with you
Hiring, onboarding, and performance tools for your team

Lifetime access to the entire TurnKeyMD vault
The VIP patient experience course for your entire staff
Your practice's complete Trello board, hyper-organized and yours to keep
A leadership dashboard with the numbers that matter
Session notes with clear owners and dates after every call
A 12-month growth plan you keep

YOURS FOR LIFE

Lifetime access to the entire TurnKeyMD vault.

Every course, masterclass, template, and script TurnKeyMD has ever built, yours to keep: the staff training library, the masterclasses, the hiring and onboarding tools, and the VIP patient experience course for your entire staff, so every person you hire from now on can be trained to your five-star standard. The coaching lasts six months. The vault stays with your practice for good.

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WHY PRIVATE

Your practice is not a case study.

In a group, you get good ideas and a turn to talk. In VIP coaching, every minute is spent on your payers, your schedule, your staff, and your goals. Tania sees what you cannot see from inside it, says it plainly, and helps you and your manager carry it out. That is what makes six months enough to change how the practice runs.

WHO LEADS IT

Coached by someone who has been inside real practices.

Tania Chevalier, CMPE, is the founder of TurnKeyMD and author of Medical Practice Makeover. With more than 30 years in healthcare and medical practice management, she helps physicians and practice leaders find operational gaps, recover revenue, strengthen teams, and build practices that run with more clarity, consistency, and confidence.

More About Tania

FROM PRACTICE LEADERS SAY

Leaders who were ready to do things differently.

"Gold mine! Tania has been a life saver and a huge time saver. My business has and will continue to benefit from all that she has to offer. We are so grateful for her timely advice and helping us to get our business off the ground and growing."

Shannon Bybee, MD
Tucson Valley Functional Medicine

"In an ever-changing healthcare environment and with the increasing challenges of being in private practice, I have come to trust Tania at TurnKeyMD to know and honor my vision for my practice. She continues to deliver the most exceptional service and results. She has changed my life!"

Jessica Duggan, DPM
Yuma Foot Care

"She listened to my vision, helped create clear goals, and developed an actionable plan to achieve them. Her guidance and the quality of her work were outstanding."

Gary Zych, Owner
Tucson Ride - Non-Emergency Medical Transportation

Trusted by Medical Practices, Groups, and Healthcare Organizations Nationwide

From independent practices to national organizations, TurnKeyMD supports teams in improving patient communication and handling difficult interactions with confidence.

HONEST FIT

Who this is, and is not, for.

A good fit

✓ Physician owners who want private, senior-level help

✓ A physician and manager ready to work on this together

✓ Independent private medical practices

✓ Practices with revenue worth protecting and room to grow

✓ Leaders who are willing to change how things are done

Probably not a fit

✘ Anyone wanting a quick fix without doing the work

✘ Leaders who only want to blame staff

✘ Practices not ready to look at revenue and leadership honestly

✘ Anyone who would rather learn in a group or on their own time

THE INVESTMENT

A transformation, not another program.

Physicians who complete this work leave with a hyper-organized practice: revenue leaks found and a recovery plan in motion, a five-star patient experience the whole team delivers, a manager who leads with confidence, and a Trello board that keeps it all on track. That is the transformation we build toward together, and everything we build stays with you.

$5,000/month

Six months of private 1:1 coaching for you and your manager • $30,000 total.

Tania takes a small number of VIP practices at a time, so the work starts with a private call. If it is not the right fit, she will tell you on that call and point you somewhere better.

No pressure, no hard sell.

QUESTIONS

Good to know before you schedule.

Is this really one-on-one?

Should my practice manager be part of this?

How much time does this take?

What if we already have a consultant or billing company?

Do you come on site?

Is this specialty-specific?

What happens after six months?

How do we get started?

Your practice can be five-star and profitable.

It takes clarity, structure, and leadership that holds. In the next six months, you and your manager can build exactly that, with someone in your corner the whole way.

Schedule a Consultation