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#07: Setting Achievable Targets for Reducing Call Wait Times

call wait times continuous improvement efficiency goals patient experience patient satisfaction performance metrics quality assurance service level agreements target settings time management Apr 09, 2024
 

Dive into the strategies for setting and achieving realistic targets for call wait times in your practice. This week's content focuses on monitoring, analysis, and actionable steps to ensure every patient's call is answered promptly, enhancing overall satisfaction.

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Tania Chevalier, CMPE

Principal Consultant + CEO

Tania Chevalier is a healthcare expert with 30 years of experience, and is the Principal Consultant at TurnKeyMD and the founder of My Practice Bridge.

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All Categories action plan automated systems call management call routing call wait times change management communication barriers communication excellence communication innovation communication strategy communication tools continuous improvement customer service digital literacy efficiency efficiency goals efficiency improvements feedback analysis feedback loops goal setting healthcare management innovation listening skills operational efficiency operational excellence patient care patient care technology patient communication patient experience patient feedback patient interactions patient prioritization patient satisfaction patient-centric design performance metrics pilot testing practice improvement practice management process improvement professional development quality assurance quality improvement service excellence service level agreements staff allocation staff empowerment staff engagement staff motivation staff training strategy implementation target settings team collaboration team dynamics team efficiency tech adoption tech implementation technology adoption technology integration technology training telephony solutions time management user testing workflow optimization worlflow automation

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