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#06: Optimize Your Call Management Systems

automated systems call management call routing customer service efficiency improvements operational excellence patient prioritization staff allocation technology integration telephony solutions Apr 03, 2024
 

This week, we address the critical aspect of optimizing your call management system. By mapping current call flows and introducing smart routing features, we guide you through creating a system where no call goes unanswered, and every patient feels valued.

Overwhelmed by Missed Patient Calls?
Simplify It Today!

Discover how with our FREE guide. Download now.

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Tania Chevalier, CMPE

Principal Consultant + CEO

Tania Chevalier is a healthcare expert with 30 years of experience, and is the Principal Consultant at TurnKeyMD and the founder of My Practice Bridge.

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All Categories action plan automated systems call management call routing call wait times change management communication barriers communication excellence communication innovation communication strategy communication tools continuous improvement customer service digital literacy efficiency efficiency goals efficiency improvements feedback analysis feedback loops goal setting healthcare management innovation listening skills operational efficiency operational excellence patient care patient care technology patient communication patient experience patient feedback patient interactions patient prioritization patient satisfaction patient-centric design performance metrics pilot testing practice improvement practice management process improvement professional development quality assurance quality improvement service excellence service level agreements staff allocation staff empowerment staff engagement staff motivation staff training strategy implementation target settings team collaboration team dynamics team efficiency tech adoption tech implementation technology adoption technology integration technology training telephony solutions time management user testing workflow optimization worlflow automation

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