Are you feeling short-staffed or noticing tension in your team?

It might not be about how many people you have, but whether you have the right ones. Every week in Calm the Chaos, I share strategies, stories, and simple tech tools to help you build a practice where staff and patients feel supported and valued.

This week, we’re talking about hiring superstars. These are the people who bring energy, align with your values, and raise the bar for everyone around them.

STORY TIME:

How One Pediatrics Clinic Hired for Growth, Not Just a Gap

BEFORE THE FIX

A busy pediatrics clinic kept losing staff. They hired quickly whenever someone left, but turnover never stopped. Each new hire looked good on paper, but some didn’t fit in with the team, others struggled with the pace, and a few just saw it as a job. Leadership was always scrambling to cover shifts, and staff morale took a hit.

THE SHIFT

Instead of hiring just to fill a spot, the office manager took a step back and asked the team what really made someone a great fit. They talked about attitude, willingness to learn, and a genuine commitment to patient care. The job ad was rewritten to focus on growth and team values. Interview questions changed, too. Instead of just asking about experience, they asked candidates how they handled stressful days, supported coworkers, or learned something new on the job.

THE RESULTS

The next few hires weren’t just qualified. They were excited to be part of the clinic’s vision. During interviews, they asked thoughtful questions and showed real interest in making a difference. Team members stepped up to help new hires get settled. Within a few months, turnover dropped, staff felt more connected, and patient reviews improved.

TAKEAWAY

Hiring isn’t just about filling a seat. It’s about building a team that grows together and supports each other. When you hire for values and vision, you give your whole practice a better chance to succeed.

ACTIONABLE TIPS FOR THE WEEK:

How to Attract and Keep Superstar Talent

1️⃣ Refresh Your Job Postings: Highlight your values, not just tasks. Show what makes your practice a great place to work.

2️⃣ Screen for Soft Skills and Fit: Ask questions that reveal how someone handles conflict and supports the team.

Try: "Tell me about a time you helped resolve a team issue."

3️⃣ Show Professionalism from the Start: Reply promptly, communicate clearly, and respect candidates’ time. It sets the tone.

4️⃣ Onboard Like a Pro: Use a checklist that covers values, expectations, and a warm welcome. Assign a mentor for the first month.

5️⃣ Support and Coach Your Managers: Strong leadership helps great hires thrive. Invest in tools that build leadership confidence.

Micro-Challenge:

Look at your latest job posting. Would you apply?

Update one part this week to better reflect your values. Need a sample? Reply and I’ll send one your way.

TANIA'S TECH TIPS:

Tool Highlight: Google Space for Hiring

Keep everything in one place.

Set up a Google Drive folder for resumes, use Forms for screening questions, and track onboarding steps in a shared checklist.

💡 Pro tip: Use Google Sheets to compare interview answers side by side. It makes hiring decisions faster and more objective.

WHAT I’M READING:

Atomic Habits by James Clear

Small actions build lasting results. Whether it’s asking better questions or refining your onboarding, every little improvement adds up to a stronger, more reliable team.

SMALL CHANGES, BIG RESULTS

If you want your staff to reflect your mission and values, start by hiring people who share them and support them from day one.

Our training, Everyone’s a VIP: Mastering Patient Communications for Excellence, gives your team the confidence and language to connect with patients in a way that builds trust from the very first visit.

TRAIN YOUR TEAM

P.S. Managing a practice is tough, but you don’t have to tackle every challenge alone. If you’re looking for clear solutions and a fresh perspective, my 90-minute Practice Clarity Call is for you. Together, we’ll find what’s holding your team back and create a simple, realistic plan that fits your practice. Ready for a change? Book your Clarity Call here