Managing a medical practice is more than scheduling and paperwork—it’s about leading a team that delivers exceptional patient care.
Join Tania Chevalier, CMPE, a nationally recognized healthcare consultant and author of the recently published book Medical Practice Makeover: 21 Ways to Calm the Chaos and Achieve Excellence, along with healthcare expert Gigi Smith, MBA, BSN, RN, for a high-impact training designed to equip you with the skills and strategies to elevate patient communication in your practice.
What You’ll Learn in This Hands-On Workshop
Train your team to provide consistently excellent patient interactions.
Reduce miscommunications and improve patient satisfaction.
Strengthen leadership and coaching skills to develop a high-performing team.
Implement proven frameworks to enhance professionalism and patient experience.
Hands-on exercises, real-world scenarios, and interactive discussions will make this a powerful, practical learning experience.
CLAIM YOUR SPOTIs This Workshop Right for You?
This workshop is specifically for medical practice managers who want to:
- Develop stronger leadership and communication training skills.
- Improve front-office efficiency and patient interactions.
- Ensure their staff is well-equipped to handle patient concerns with professionalism. Your practice will benefit immediately from what you learn.
What to Expect: Workshop Schedule
Your Registration Fee Includes
- Full-day train-the-trainer workshop with expert instruction
- Lunch provided onsite
- A copy of Medical Practice Makeover: 21 Ways to Calm the Chaos and Achieve Excellence
- A workbook to help you implement what you learn in your practice
Meet Your Trainers
Tania Chevalier, CMPE
- Nationally recognized healthcare consultant, speaker, and author
- Author of Medical Practice Makeover: 21 Ways to Calm the Chaos and Achieve Excellence
- 30+ years of experience in medical practice operations, revenue cycle management, and patient experience
- Certified Medical Practice Executive (CMPE) with expertise in improving practice efficiency, leadership development, and patient communication
- Trusted advisor to physicians and practice managers, helping medical teams achieve excellence in patient care and business operations
Gigi Smith, MBA, BSN, RN, Healthcare Business Consultant
- 20+ years of experience as a registered nurse and healthcare industry leader
- Expert in strategic business development, operational efficiency, and physician engagement
- Specializes in optimizing team performance, driving revenue growth, and enhancing patient care
- Dedicated to servant leadership and ethical decision-making, empowering others to achieve sustainable success while maintaining a balanced, family-centered life