Principal Consultant, TurnKeyMD
Tania Chevalier, CMPE is the Founder & CEO of TurnKeyMD and one of healthcare's most trusted voices on patient communication and practice excellence. With over 30 years of experience advising organizations across the full spectrum of healthcare ā€” from solo startup practices to national health systems ā€” she brings hard-won operational expertise to every stage.
Tania is the author of Medical Practice Makeover: 21 Ways to Calm the Chaos and Achieve Excellence and a certified Medical Practice Executive (CMPE) through MGMA. Her keynotes and workshops have equipped hundreds of providers, clinical staff, and healthcare leaders with frameworks they put to work the same day.
Whether she's training teams to de-escalate volatile patient interactions or building a culture of VIP-level patient experience, Tania delivers with the credibility of a consultant and the warmth of someone who genuinely loves this work.
SPEAKER REQUEST FORM
KEYNOTE TITLES
Everyoneā€™s a VIP:Ā
Mastering Patient Communications for Excellence
Every patient who walks through your door deserves to feel seen, heard, and valued, and your team has the power to make that happen. This high-energy keynote gives clinical and administrative staff a practical framework for delivering consistent, VIP-level patient experiences that drive satisfaction, loyalty, and outcomes. Audiences leave with communication tools they can use at every touchpoint, from the first phone call to the follow-up.
De-Escalating Difficult Patient Conversations
Ā Difficult patient interactions are inevitable, and how your team responds defines your culture, your safety, and your reputation. This keynote equips healthcare professionals with proven de-escalation techniques to confidently navigate volatile situations, reduce conflict, and protect both staff and patients. Practical, actionable, and immediately applicable, this session transforms how teams show up in the hardest moments.
LetĀ Your Values Lead Your Practice
Ā In the daily chaos of healthcare, it is easy to lose sight of why you started. This keynote challenges providers and healthcare leaders to reconnect with their core values and use them as a compass for decision-making, team culture, and patient care. When values lead, everything else follows, staff engagement improves, patients feel the difference, and leaders find their footing again.
What people say about Tania...
" Tania Chevalier is an engaged speaker with delightful conversational ease. She is an experienced healthcare executive who encourages the flow of conversation and the passion for excellence with a gentleness that engages and mesmerizes the audience. It's a pleasure to work with her regularly and I look forward to learning from her each time."
Katila Farley, RN, CMOM
Business of Primary Care
"Your lectures were incredibly well-received, and weā€™ve had wonderful feedback from the attendees, who found your insights both valuable and inspiring.
We truly appreciate the effort and energy you put into making the program such a success. Your contributions greatly enriched the experience for everyone involved, and we are so grateful for your willingness to share your knowledge with us.
Thank you again for being a part of our program. I genuinely cannot wait to read your book to gain even more knowledge!"
Rebecca Schwartz, DPM
Texas Podiatric Medical Association (TPMA) Assistant's Program Co-Chair
"Fantastic presentation! Rich with practical insights on hiring and retaining exceptional staff, delivered with warmth and genuine expertise. Our Medical Office Manager members received tremendous valueā€”thank you for supporting our community so well!"
Barbara Manning Grimm
Managing Editor, Medical Office Manager
In primary care, the concept of patient engagement has emerged as a key driver of improved patient outcomes. Imagine a scenario where every patient not only leaves the clinic with a treatment plan but also with a clear understanding of their role in their health journey.
How might this reshape care outcomes? Let's explore.
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