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This train-the-trainer workshop equips medical practice managers with the skills to:
- Confidently train staff to improve patient communication
- Strengthen leadership and coaching abilities
- Reduce miscommunications and patient complaints
- Implement proven frameworks for consistency and excellence
Attendees also receive:
- A full-day interactive training session
- A copy of Medical Practice Makeover: 21 Ways to Calm the Chaos and Achieve Excellence
- A workbook to support implementation
- A networking lunch with other practice managers
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