Does your practice feel a little chaotic sometimes? You’re not alone. Each week in Calm the Chaos, I’ll share actionable strategies, real-world stories, and simple tech solutions to help you take control and create a better experience for your patients and team

Let’s dive into this week’s topic—how small habits can build momentum and transform your practice.

STORY TIME:

How a Functional Medicine Practice Used Small Habits to Build Big Momentum

BEFORE THE FIX:

A functional medicine practice was struggling to stay connected with patients between visits. They wanted to stand out as a trusted resource for health and wellness but weren’t sure how to consistently engage with their audience.

THE SOLUTION

We helped them implement a small but impactful habit—sending out weekly emails with health and wellness tips. These emails were designed to add value, provide practical advice, and position the practice as a helpful partner in each patient’s health journey.

THE RESULTS

• Patients became more engaged, often replying with questions and comments.
• People started sharing the emails with friends and family, expanding the practice’s reach organically.
• The practice stayed top-of-mind, leading to more appointment bookings and increased loyalty.

Sometimes the smallest habits—like staying in touch—can create the biggest waves.

ACTIONABLE TIPS FOR THE WEEK

Small Habits That Move the Needle

• Create a Weekly Touchpoint: Commit to sending a short, helpful email to patients every week with tips they’ll love.
• Automate the Process: Use tools like Kajabi or Mailchimp to schedule emails in advance so it’s not overwhelming.
• Track Results: Monitor open rates, click rates, and replies to see what topics resonate most with your audience.

Whether it’s patient communication or internal operations, small habits repeated consistently create momentum that drives bigger results.

TANIA'S TECH TIPS:

Tool Highlight: Trello

This week’s featured tool is Trello, a fantastic resource for managing credentialing tasks for both new providers and ongoing credentialing updates for your practice.

How It Works:

1. Create Boards for Providers and Payors:
2. Maintain a Master File for Quick Access:
3. Automate Reminders and Due Dates:

Pro Tip: Save time by creating templates for recurring credentialing steps so your team can follow the same streamlined process every time.

Schedule a Call With Me:

Schedule a call with me so I can show you exactly how this can be applied in your practice!

WHAT I’M READING:

The One Thing by Gary Keller

This week, I’m diving into The One Thing by Gary Keller. The book is all about focusing on what matters most—eliminating distractions and narrowing your focus to the one thing that will make the biggest impact.

Excerpt from the Book: "Success is about doing the right thing, not about doing everything right. The trick to success is to choose the right habit and give it enough time to bear fruit." – Gary Keller

If you’re feeling overwhelmed with tasks in your practice, this is a must-read to help simplify priorities and build momentum.

Small Changes, Big Results

Feeling overwhelmed with billing and collections? Join me for my upcoming webinar on January 23, 2025 — 7 Communication Mistakes Medical Practices Make (And How to Fix Them).

I’ll cover strategies like:

• Using Trello to track credentialing and payer tasks.
• Streamlining repetitive workflows with templates and reminders.
• Creating consistent systems to eliminate chaos and save time.

BONUS: Live attendees will receive a FREE copy of my book, Medical Practice Makeover, as my gift for joining. 

REGISTER FOR THE WEBINAR HERE

You've got this!