Does your practice feel a little chaotic sometimes? You’re not alone. Each week in Calm the Chaos, I’ll share actionable strategies, real-world stories, and simple tech solutions to help you take control and create a better experience for your patients and team.

Let’s dive into a story about how one practice used personalized service and technology to turn a challenge into a win.

STORY TIME:

How Web Chat and a Personal Touch Reduced No-Shows

BEFORE THE FIX:

A podiatry practice found themselves struggling with no-shows and last-minute cancellations. They felt stuck in a cycle of missed opportunities and wasted time, all while patients were feeling disconnected from the practice.

THE SOLUTION

We implemented two simple yet effective changes:

• Web Chat Integration: Patients gained the ability to confirm or reschedule appointments in real-time, making communication seamless and easy.
• A Personal Connection: A healthcare virtual assistant reached out the day before each appointment, ensuring patients felt valued and prepared for their visit.

THE RESULTS

• A 45% reduction in no-shows in three months.
• Patients expressed appreciation for the high-touch, personalized experience.
• Over $15,000 in monthly revenue was recovered through these proactive measures.

Want to see how web chat can work in your practice?

Schedule a FREE walkthrough with me 

ACTIONABLE TIPS FOR THE WEEK

Make Every Patient Feel Like a Priority

One of the easiest ways to improve efficiency is by creating a knowledge base for your team.

Here’s how to start:

• Create Personalized Appointment Reminders: Use a combination of tech (e.g., SMS or email) and personal calls for a VIP experience.
• Offer 24/7 Accessibility: Web chat ensures patients can reach you anytime, making it easier to confirm or reschedule without delays.
• Review Feedback: Follow up with patients post-appointment to learn how to enhance their experience.

These simple changes can go a long way in creating stronger patient relationships.

TANIA'S TECH TIPS:

Too Highlight: Notion

This week’s featured tool is Notion—a versatile platform for organizing everything from SOPs to team projects.

How It Works:

1. Create a centralized space for team collaboration.
2. Use templates to document processes, FAQs, and workflows.
3. Share with your team for easy updates and access.

Where to Check It Out:

👉Explore Notion Here 

Pro Tip: Use Notion to maintain a “Patient Experience Tracker” where staff can log feedback and trends.

Small Changes, Big Results

Feeling overwhelmed with patient communication? My course, Everyone’s a VIP: Mastering Patient Communications for Excellence, is designed to help you and your team provide consistent, high-quality service.

By joining the waitlist, you’ll get:

• Early access to the course.
• A special bonus only for waitlist members.
• Tips to start improving patient communication even before the course launches!

Don’t miss your chance to get ahead of the chaos.

CLICK HERE TO JOIN THE WAITLIST

You’ve Got This!